Departmental Training manager

At Made of Storm, we are professional headhunters dedicated to connecting top-tier talent with leading companies in the iGaming industry. Our focus is on identifying and attracting the best professionals who can drive success in this dynamic market.

Description

We are looking for a Training Manager who is not just a facilitator, but the owner of learning outcomes. This role is about designing and delivering training programs that lead to measurable behavioral change and impact business results. If you are passionate about methodology, structure, and performance improvement — and not just about delivering engaging sessions — we would love to meet you.

Your Mission

• Design, develop, and deliver effective online training programs and learning materials for different departments.

• Develop and conduct onboarding training sessions aligned with the company’s goals and strategy (priority departments: VIP and Payments, Risk & Fraud).

• Organize and facilitate workshops, seminars, onboarding programs, and other learning activities based on stakeholder requests.

• Conduct role‑specific training sessions, including role-playing, objection handling, customer communication, and upselling techniques.

• Assess employee training needs and create structured training plans (weekly, monthly, and annual).

• Evaluate training effectiveness and implement improvements to increase learning impact.

• Maintain and update training materials, and LMS courses.

• Collaborate with stakeholders across departments to ensure training initiatives support business needs.

Your Unique Contribution

• At least 3 years of experience in Training & Development

• Domain experience is required: iGaming, online casino, VIP customer service (Igaming), or call center environment (Igaming).

• English & Russian proficiency: С1 or higher.

• Proven experience in designing training programs and developing online learning courses.

• Experience in facilitating workshops and delivering live training sessions.

• Strong communication and presentation skills, with the ability to explain complex concepts in a clear and simple way.

• High level of flexibility and adaptability in a fast‑paced environment.

• Result‑oriented mindset with attention to quality and standards.

• Willingness to take ownership of new projects and continuously develop professionally.

What’s in It for You

• A dedicated team of industry professionals who foster a friendly culture and a success-oriented mindset.

• The ability to choose between fully remote, hybrid, and in-office work arrangements.

• Technical equipment provided.

• Employee development plans.

• Medical insurance & paid sick leaves.

• Compensation for professional education.

• English classes.

• Sports allowance.

• Educational support from our L&D team: internal and external trainings and conferences.

• Referral program.

• Corporate parties and team building events.