Delivery Principal

Delivery Excellence and Strategy

• Own engagement delivery — accountable for execution of contractual obligations, delivery quality across all workstreams, and an excellent client experience from kickoff through completion

• Ideate with clients on how to progress and solution the engagement — facilitating discovery and value stream mapping where appropriate, identifying bottlenecks and opportunities, and co-creating the delivery approach with client stakeholders rather than simply executing what's handed to you

• Contribute to and evolve the overall strategy for the engagement — working closely with account leads, architects, and client stakeholders to ensure delivery stays aligned to business outcomes and AI transformation goals

• Drive AI-first delivery — champion the integration of AI into engineering workflows, delivery pipelines, and client operations; help clients understand what AI-native ways of working look like in practice and build toward them

• Serve as a trusted advisor on best practices, organizational change, and delivery strategy — guide clients through transformation, remove impediments, and advocate for what's right even when it's hard

• Build and maintain strong client relationships at the senior stakeholder level — own the day-to-day relationship, anticipate what clients need, and make sure they always know where things stand

• Maintain weekly and monthly updates, executive summaries, and stakeholder check-ins — surface risks early, manage expectations proactively, and keep leadership informed

• Operate Liatrio’s delivery methodology (LDM), LIFT framework, and engagement health instruments — including RAID logs, CSAT and NPS cadences, and the engagement health signals tracked in Liatrio Lens (delivery milestones, outcomes, stakeholder relationships, RAID, LDM health)

• Validate SOWs, resource forecasts, and invoicing accuracy

• Bring a delivery lens to sales — identify expansion opportunities, contribute to pre-sales pursuits, co-shape SOWs alongside account leads, and help position Liatrio for long-term partnership

• Champion Liatrio’s delivery culture across engagements — recognition, feedback, retros, and team rituals that compound trust over the life of an engagement

Team Leadership and Development

• Lead cross-functional engagement teams of 4-8 — including engineers, technical leads, and other delivery roles — accountable for team morale, well-being, and performance whether through direct or matrixed reporting relationships

• Provide weekly 1:1s, real-time feedback, and formal monthly and bi-annual reviews — focused on real growth, not just assessment

• Support engineers at the first signs of struggle and balance delivery demands with individual capacity

• Identify and map team capabilities to client needs; advise on hiring, onboarding, and rotation to keep teams healthy and prevent burnout

Liatrio Growth

• Leverage engagement insights to build accelerators and Liatrio IP that benefit future engagements

• Actively contribute to how Liatrio thinks about delivery excellence and AI-first transformation

• Contribute beyond your engagement — participate in the Delivery Leader community, mentor peers, support onboarding of new delivery leaders, and contribute to internal products and offsite content where you have something to add

Delivery Leadership

• You've been the accountable delivery leader on large, complex enterprise engagements — not in an advisory capacity, but as the person responsible for outcomes across teams, workstreams, and client relationships

• You know how to ideate with clients — you've run value stream mapping sessions, facilitated discovery, identified where the real bottlenecks are, and helped organizations understand what needs to change and why before jumping to solutions

• You've led large enterprise DevOps and technology transformation programs — multi-team, multi-workstream, with the organizational friction, competing priorities, and legacy constraints that come with large organizations that have been operating the same way for years

• You know how to read an engagement — you spot misalignment, delivery risk, team strain, and client dissatisfaction early, and you know how to address each one before they escalate

• You've built and maintained strong client relationships at the senior stakeholder level — the kind built on trust and credibility, not just rapport

• You've managed delivery at scale — keeping quality high, risk visible, and the team moving without burning people out

• You've managed the commercial side of engagements — SOW accountability, resource forecasting, invoice accuracy, and the overall health of what you're responsible for

Knowledge and AI Transformation

• You have solid working knowledge of the modern delivery stack — DevOps, CI/CD, cloud-native platforms, observability, and application development/modernization — enough to have credible conversations with your team and your clients about what's being built and why it matters

• You've championed the integration of AI into delivery workflows and engineering teams in real enterprise environments and can speak to what works in practice and what doesn't

• You can have a credible conversation with client leadership about what AI-first delivery actually means — what the realistic path looks like and what organizational changes are required to get there

• You actively use AI tools as part of how you work and champion their adoption with your team

• 10+ years of experience in senior delivery leadership roles on complex enterprise engagements

• Proven track record as the accountable delivery leader on large, multi-workstream programs

• Must be authorized to work in the United States or Canada without sponsorship