Delivery Partner (Weekend: 8am-4pm PST)

Who We Are
 

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 

About the Role

The After-Hours Delivery Partner is responsible for ensuring continuous, efficient staffing support during non-business hours. This role serves as the primary point of contact for scheduling, staffing escalations, and MSP (Managed Service Provider) coordination within a healthcare environment. You will work closely with hospital leadership, clinical staff, and external staffing partners to resolve urgent coverage needs and maintain seamless operations. Success in this role requires strong technical proficiency, the ability to navigate multiple platforms, and confidence handling high-pressure and difficult conversations.

Location/ Schedule

Remote

***Saturday AND Sunday from 8am-4pm PST***

What You Will Do

Manage real-time hospital scheduling and staffing needs during after-hours operations

Serve as the primary contact for MSP healthcare escalations, including urgent staffing shortages, call-outs, vendor-related issues, and escalations

Coordinate with internal staff, float pools, and external staffing agencies to secure coverage quickly and efficiently

Handle high-volume inbound and outbound communications using multi-line phone systems and call-handling software

Navigate and update multiple systems simultaneously (e.g., scheduling platforms, VMS/MSP tools, Microsoft office tools)

Effectively manage difficult or high-stress conversations with clinical staff, leadership, and vendors while maintaining professionalism and empathy

Document all scheduling activities, escalations, and resolutions accurately in system platforms

Identify critical gaps and escalate issues to hospital leadership or MSP program managers as needed

Follow and maintain Standard Operating Procedures (SOPs) for scheduling, escalation handling, and compliance processes

Continuously identify opportunities to improve workflows, communication, and response times

What You Will Need

Bachelor’s degree, or equivalent relevant work experience

Strong technical skills with the ability to quickly learn and navigate multiple technology platforms simultaneously

Excellent verbal communication skills, including the ability to manage difficult conversations, de-escalation, and conflict resolution

Strong problem-solving and decision-making abilities in time-sensitive situations

High attention to detail with strong organizational and multitasking skills

Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

Experience in hospital workforce scheduling or staffing operations

Familiarity with VMS/MSP platforms (e.g., Beeline, ShiftWise, Kronos, or similar tools)

Experience working with contingent healthcare labor or external staffing vendors

Experience using multi-line phone systems, call routing software, or contact center tools

2–4+ years of experience in healthcare scheduling, MSP programs, staffing coordination, or call center operations

Experience within MSP healthcare services or working with vendor-managed staffing environments

Key Competencies

Healthcare staffing & scheduling expertise

MSP escalation management

Technical adaptability & system navigation

Crisis communication & de-escalation

Customer service & stakeholder management

Time management in high-pressure environments

Compensation: The hourly rate is between $28-$30/hour.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html