Deliverability Consultant

Deliverability Consultant

At ZeroBounce, we help businesses around the world improve inbox placement, protect their sender reputation, and maximize email performance. While our technology powers these results, our consulting team helps customers get the most out of every email they send.

We're looking for an experienced Deliverability Consultant to join our growing consulting team. This is a hybrid client-facing role that combines technical email deliverability consulting with pre-sales and business development activities.

You'll partner with customers throughout onboarding, consulting engagements, and ongoing optimization, helping them solve complex deliverability challenges and improve long-term email performance. You'll also work closely with our Sales team to support technical discussions, scope consulting projects, and identify opportunities to expand client success.

If you enjoy combining deep technical expertise with strategic consulting and customer relationships, we'd love to hear from you.

What You'll Do

Lead Client Consulting Engagements

• Lead deliverability consulting projects from discovery through implementation and post-project review.
• Conduct email authentication audits and configure SPF, DKIM, and DMARC records following industry best practices.
• Troubleshoot complex deliverability issues including spam filtering, bounce rates, sender reputation, and blocklisting incidents.
• Develop clear, actionable deliverability reports tailored to each client's environment.
• Provide strategic recommendations that improve inbox placement and long-term sending performance.
• Previous experience working with ISP relations or major industry associations such as M3AAWG is considered an advantage.

Configure & Optimize Technical Solutions

• Configure and manage ZeroBounce services, including blacklist monitoring, inbox testing, email validation integrations, and related workflows.
• Guide clients through integrations with their existing ESP, CRM, or marketing automation platforms.
• Configure inbox placement testing and analyze results to recommend optimization strategies.
• Monitor blacklist events and coordinate remediation and delisting efforts.

Partner with Sales

• Support pre-sales activities including discovery calls, technical scoping, and proposal development.
• Translate complex technical concepts into clear business value for prospective clients.
• Identify opportunities to expand consulting services within existing customer accounts.
• Contribute to the creation of service packages, case studies, and deliverability resources that support the sales process.

What You Bring

Required

• 3-5 years of hands-on experience in email deliverability, email operations, or a related field.
• Strong understanding of email authentication protocols, including SPF, DKIM, DMARC, BIMI, and DNS configuration.
• Experience with inbox placement tools, blacklist monitoring, bounce analysis, and complaint management.
• Familiarity with major ESPs such as HubSpot, Iterable, Klaviyo, Mailchimp, Mailgun, SparkPost, and Salesforce Marketing Cloud.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience managing multiple client projects simultaneously while meeting deadlines.

Nice to Have

• Experience in consulting, professional services, or an agency environment.
• Experience working with ZeroBounce or similar email validation and deliverability platforms.
• Exposure to sales processes, including demos, discovery calls, or proposal development.
• Knowledge of email compliance regulations such as CAN-SPAM, GDPR, and CASL.

What Makes You Successful

We're looking for someone who is:

• Customer-focused with a consultative approach.
• Passionate about solving complex technical problems.
• Proactive and accountable for client outcomes.
• Comfortable collaborating across Sales, Product, and Customer Support.
• Motivated to grow both technically and commercially within the fast-moving email industry.

Why ZeroBounce?

At ZeroBounce, you'll work with some of the world's leading senders, solving real deliverability challenges that directly impact millions of emails every day.

You'll collaborate with talented teammates across Product, Sales, and Customer Success while continuing to grow your technical expertise and consulting skills in one of the fastest-evolving areas of email technology.

If you're excited by complex technical challenges, enjoy building trusted client relationships, and want to make a measurable impact, we'd love to hear from you.

Compensation

Salary range: $70,000 - $100,000 USD annually (gross), depending on experience and qualifications.

Ready to Help Customers Reach the Inbox?

If you're passionate about email deliverability, enjoy solving complex technical challenges, and want to help businesses achieve better inbox placement, we'd love to hear from you.

Apply today and join ZeroBounce in helping organizations around the world send email with confidence.

Pre-Employment Screening Notice: All offers of employment are contingent upon the successful completion of a drug screening and criminal background check. These screenings are conducted to ensure a safe and compliant workplace. Candidates who do not pass these requirements will not be eligible for employment.