Default Specialist

About the role

• Under general supervision, the Default Specialist plays a critical role in supporting our law firm’s representation of creditors in foreclosure, bankruptcy, eviction, and related litigation matters. This role involves managing key default‑related responsibilities, coordinating communications, and providing operational support to both management and internal teams.

What you'll do

• Accept new cases and ensure efficient and accurate handling of each case.
• Maintain quality control standards throughout the default process.
• Provide exceptional customer service to clients, addressing inquiries and concerns promptly and professionally.
• Prepare and submit accurate reports on a regular basis as required.
• Validate prerequisites and prepare notices for client execution.
• Generate notices for statutory mailings, ensuring compliance with federal, state, client firm, and investor requirements.
• Update client systems and internal/external technology platforms to ensure accurate and up-to-date information.
• Stay updated with client expectations and act as a subject matter expert, providing guidance to colleagues and acting as a point of contact for clients.
• Track and address exceptions as assigned.
• Be resourceful in seeking resolution to impediments hindering the ability to move forward with the handling of a matter.
• Coordinate efforts with internal and external business partners to ensure seamless workflow and efficient case management.
• Update systems of record with updates related to changes in beneficiary, servicer, and status.
• Effectively process cases to ensure movement to the next milestone.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations.
• Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership.
• Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively.
• Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines.
• High attention to detail and accuracy, especially when reviewing documents and updating case information.
• Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions.
• Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required.
• Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment.
• Adaptability to changing client expectations, internal processes, and industry requirements.