Dealer Services Specialist I Description & Duties:

The Dealer Services Specialist I is responsible for assisting potential dealers and existing dealers through the onboarding process and educates them on program features and benefits. This role will collaborate with new and existing dealers to increase business, facilitate training programs and requests, and handle dealer approval and denial calls while maintaining new dealer enrollment and dealer program usage standards. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist potential new and existing dealers by explaining program features and benefits, answering program questions, assisting with the dealer application process and entering new dealers into the system per company standards.
• Ensure that accurate information is provided during dealer calls regarding verification issues, missing items, stipulations, and/or document review issues on customer applications. 
• Answer program questions and/or train dealers on the required/requested information for customer and dealer accounts.
• Accurately enter potential new dealer and existing dealers’ information and supporting documents in all operating systems; document notes properly in all required areas per company processes and procedures.
• Conduct all program approval and denial calls, ensuring applicable program details are understood and effectively communicated.
• Respond to dealer and internal staff communication requests for the department; follow proper communication procedures to resolve dealer phone call/email requests.
• Work with existing dealers to increase program usage and business levels.
• Assist other departments with credit application processing, funding, customer service, and night/weekend coverage as needed.  
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Associate degree in business, finance, communication, marketing or related field OR 2 years’ marketing, customer service, or sales experience.

• To perform this job successfully, an individual should have knowledge of Microsoft Office suite and any applicable role specific development or design software.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• One evening shift per week and one Saturday every 7 weeks.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Available Benefits:

· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.