Czech Speaking Customer Advisor (Remote in Portugal)

Location: 100% Home-Based (Within Portugal Only)

Crucial Requirement: This position is strictly open to candidates currently living in Portugal who wish to work entirely from home. Applications from individuals residing outside of Portugal or looking to relocate cannot be considered.

Position Overview & Corporate Mission

We are looking for a fluent Czech speaker to join our premier customer care team as a Remote Support Specialist. In this role, you will do much more than manage routine customer tickets—you will serve as the empathetic, human connection for a globally recognized, pioneering technology brand.

Working completely from your personal home office, you will champion the brand by assisting users with new device installations, troubleshooting software glitches, and safeguarding their accounts. We value compassion, emotional intelligence, and interpersonal warmth just as highly as technical capability.

Your primary goal is to actively listen to stressed users and leverage your knowledge to turn frustrating technical hurdles into exceptional, positive brand moments.

Core Responsibilities & Daily Operations

As a Remote Support Specialist, your daily workflow will involve:

• Omnichannel Communication: Deliver high-quality assistance to Czech-speaking customers across telephone lines, live web chat, and email correspondence.
• Technical Diagnostics: Provide clear, step-by-step guidance to resolve issues regarding hardware devices, software applications, cloud storage systems, digital subscriptions, and cross-device data syncing.
• Relationship Building: Practice active listening to pinpoint user needs while upholding a permanent standard of patience, politeness, and professionalism.
• Ticket Management: Take full ownership of your assigned support cases, ensuring all consumer commitments are fulfilled and routing highly complex technical bugs to advanced support tiers.
• Information Logging: Carefully document the specifics of every customer interaction within our CRM system to keep an accurate history of support inquiries.
• Fully Funded Onboarding: Take advantage of an intensive, fully compensated educational academy starting on day one, designed to master our product catalog and internal tools before you assist your first client.

Candidate Requirements & Qualifications

Linguistic & Technical Profile

• Language Skills: Native or near-native (C1/C2 level) command of the Czech language, combined with a strong upper-intermediate to advanced proficiency (B2/C1 level) in English for training manuals and corporate communications.
• Digital Comfort: A formal degree in computer science is not required, but you must be highly proficient in navigating smartphones, tablets, and different operating systems.
• Interpersonal Excellence: A naturally warm communicator who genuinely likes helping people and maintains a positive, solutions-oriented attitude.
• Prior Background: Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional.

Mandatory Remote Criteria

• Residency & Legal Status: You must currently live in Portugal, hold a valid Portuguese tax number (NIF), and possess full legal authorization to work in the country (Citizen, EU passport, or valid residence/work permit).
• Virtual Workspace: Access to a quiet, isolated, and distraction-free home workspace equipped with a high-speed, stable internet connection.
• Scheduling Flexibility: Full readiness to operate within a variable shift schedule, which includes occasional weekend or holiday hours during operational timeframes.

Compensation, Perks & Work Environment

• Total Geographic Freedom: Enjoy the convenience of a 100% work-from-home position, allowing you to work from any region in continental Portugal or its islands.
• Premium Tech Package: All necessary high-end computer hardware, peripherals, and software tools will be shipped directly to your residential address.
• Attractive Financial Structure: A dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend.
• Career Development: We actively prioritize internal advancement, offering transparent pathways to move up into team leadership, management, or specialized technical tracks.

Ready to Apply?

If you match the language profile and are already established in sunny Portugal, we want to hear from you. Submit your updated CV in English today to initiate the virtual interview process!