Customer Support Specialist, half-Technical (Dutch desk)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

As EverHelp continues expanding its international customer support operations, we are looking for a Customer Support Representative, half-Technical (Dutch Desk) to join our team. In this role, you will provide first-line support to customers of an international technology platform, helping them resolve technical and service-related questions through clear, professional, and customer-focused communication.

Your future responsibilities include:

• Providing first-line customer support via email and chat, handling both technical and service-related inquiries;

• Troubleshooting customer issues, including charging, data, integrations, compatibility, and reimbursement-related questions;

• Taking over cases when AI support cannot resolve an issue and conducting preliminary diagnostics;

• Preparing and escalating complex cases to senior or technical teams with clear and accurate documentation;

• Communicating professionally and empathetically with customers while collaborating with internal teams to ensure effective resolution.

Nice to have skills:

• Experience with Intercom, Jira, Slack, or Notion;

• Previous experience providing technical or technology-related customer support;

• Experience working with help-center or knowledge-base content.

Work with EverHelp is about:

• In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments;

• 20+ vacation days and 10 paid sick leaves;

• Ability to work fully remotely;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;

• Opportunity for career growth. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!