Customer Support Specialist

Job DetailsAbout Vehlo:  We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.  Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.  Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.  About the Role:  This role is ideal for an entry-level customer support professional who enjoys helping clients, solving problems, and learning new technology. The individual will provide support and training on Tire Guru software, build strong customer relationships, and develop expertise in the tire and automotive industry while managing multiple priorities in a fast-paced environment. Strong communication, technical aptitude, and a positive, team-oriented attitude are key to success.  What You’ll Do:  Providing our clients with the best possible experience with Tire Guru.  Learn our product and educate our clients on general business management software support.  Be professional, and knowledgeable about Tire Guru Products  Obtain a good understanding of the tire and automotive industry  Develop customer relationships  Travel Requirement: less than 5%.  Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.  QualificationsWhat You Bring:  0 - 2 years of previous customer support experience  Teamwork and communication skills  Desire to learn, willing to take initiative and adapt  Knowledge of web-based software programs a must  Must be able to prioritize tasks and have tactful negotiation of priority with end users  Must be able to demonstrate and maintain evidence of your technical knowledge  Must have the ability to manage multiple projects  Must be able to collaborate in a team-oriented environment, as well as work independently  Knowledge, Skills, and Abilities:  Possess a high level of problem solving skills and analytical abilities  Strong knowledge of Microsoft Office (Word & Excel)  Can make quick, intuitive decisions in a fast-paced environment  Ability to effectively present information (over the web or on the phone) to clients  Comfortable working under deadline pressure  Maintain a positive attitude and enthusiasm  Enthusiastic to learn and implement new software systems  Eligible employees may receive:  Medical, dental, vision, and life insurance   401(k) with company match   Paid time off and holidays   Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.  Work Environment & Physical Requirements:  This role may be performed in a remote, hybrid, or office-based environment depending on business needs.  Ability to remain in a stationary position (sitting or standing) for extended periods   Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)   Ability to view and interpret information on a computer screen for extended periods   Ability to communicate effectively via phone, video, and written communication   Ability to participate in virtual meetings with or without reasonable accommodation   Remote Work Expectations:  Maintain a dedicated, safe, and distraction-free workspace   Reliable high-speed internet connection sufficient for video conferencing and job-related systems  Ability to maintain productivity in a remote environment   Must reside in a state where the company is authorized to employ workers   Must be able to work core hours aligned to [time zone or schedule expectations]    Additional Information:  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.   Employment may be contingent upon a background check in accordance with applicable laws.     Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.  Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.