Customer Support Specialist

Launch Your Next Successful Chapter with Veta Virtual! 🚀

💸 Competitive Salary in USD | 🌍 100% Remote | 🚗 Online Vehicle Sales Industry | 🤝 Customer-Facing Support Role

🕘 Schedule: Monday through Saturday — 9:00 AM to 4:00 PM Pacific Time (7 hours/day).

Veta Virtual is hiring a Customer Support Specialist for one of our high-growth clients in the online vehicle sales and automotive marketplace industry. This is a customer-first, communication-driven role built for someone who is friendly, professional, and genuinely energized by helping people navigate a process confidently. If you are a natural communicator who thrives on the phone, stays organized under volume, and takes pride in making every customer interaction feel smooth and effortless — this role was made for you.

🔑 Your Role:

As a Customer Support Specialist, you will be the first voice customers hear when they reach out — serving as the friendly, knowledgeable guide who helps vehicle sellers understand the listing process, answers their questions confidently, and ensures they always know what happens next. You will work closely with the internal Listing Team to coordinate seamless handoffs and keep the customer experience moving forward without gaps. Your day-to-day will involve:

• Answering all incoming customer phone calls in a professional, friendly, and helpful manner — serving as the first point of contact for vehicle sellers navigating the online listing and auction process.
• Guiding customers through each step of the listing process using approved scripts, internal resources, and links — providing accurate, clear information while maintaining a natural and conversational tone throughout every call.
• Quickly locating customer accounts and lead information within the CRM during live calls — navigating seller information in real time to provide accurate, context-aware support without putting customers on hold unnecessarily.
• Helping customers understand exactly where they are in the listing process and what their next steps are — ensuring every call ends with the customer feeling informed, confident, and well-supported.
• Monitoring and responding to customer support emails throughout the day — answering inquiries promptly and professionally, and routing complex requests to the appropriate Listing Representative when needed.
• Accurately documenting every customer interaction in the CRM — adding detailed notes after each call and email, updating records, tags, and statuses, and keeping all customer information organized and current.
• Communicating with Listing Representatives regarding conversations that require additional follow-up — providing detailed, complete notes so the team has full context before contacting the customer.
• Escalating complex questions or situations to the appropriate team member with clarity and precision — knowing when to resolve independently and when to hand off.

✅ What You'll Need:

• Excellent verbal and written English communication skills — you are confident, clear, and professional on every call and in every email, and your tone always puts customers at ease.
• A friendly, patient, and genuinely customer-focused personality — you enjoy helping people and it comes through naturally in every interaction.
• Comfortable handling high volumes of incoming phone calls daily — you stay composed, professional, and consistent even during busy periods.
• Strong CRM proficiency or a demonstrated ability to learn new software platforms quickly — you navigate systems efficiently during live calls without losing the thread of the conversation.
• Ability to multitask between phone calls, email support, and CRM documentation simultaneously — without sacrificing accuracy, quality, or customer experience.
• Ability to follow approved scripts while maintaining a conversational, natural tone — you know how to use a script as a guide without sounding robotic.
• Strong attention to detail and organizational discipline — you document every interaction accurately and never leave a customer record incomplete.
• Strong problem-solving instincts — you can recognize when a situation needs escalation and act on it quickly and clearly.
• Previous experience in customer service, call center, virtual assistant, or sales support roles is strongly preferred.
• Full availability for the required schedule: Monday through Saturday, 9:00 AM – 4:00 PM Pacific Time.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

💼 What We Offer:

• 💸 Competitive salary in USD — paid consistently every month, no matter where you are.
• 🌴 10 paid vacation days per year plus all U.S. federal holidays.
• 💻 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
• 🚗 A stable, high-growth environment inside a fast-moving online vehicle sales platform — where your customer interactions directly support the company's growth and reputation.
• 🤝 A collaborative, supportive culture through Veta Virtual and our client — where your communication skills and attention to detail are genuinely valued from day one.

Ready to Apply?

If you are ready to be the voice that guides customers through one of the most important transactions of their lives, bring warmth and professionalism to every interaction, and grow with a fast-moving team in the online automotive space — apply now and launch your next chapter with Veta Virtual.

Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process. It is your first opportunity to show us your communication style, your energy, and what makes you the right person for this role. We can't wait to meet you!