Customer Support Executive (Remote)

At Enviro Resource Management, we believe that sustainable farming is the backbone of a healthy planet. We are dedicated to supporting the agricultural community by providing free, expert consultancy services to farmers. Our mission is to bridge the gap between complex environmental regulations and practical, on-the-ground farming solutions, helping producers thrive while protecting our natural resources.

Tasks

Omnichannel Support: Respond to inquiries via phone, email, and live chat with professionalism and a "farmer-first" attitude.

Consultancy Coordination: Qualify incoming requests from farmers and schedule them with our specialist consultants.

Relationship Management: Build long-term rapport with agricultural clients, following up to ensure their environmental goals are being met.

Resource Education: Guide users through our free tools and documentation to help them implement sustainable practices.

Feedback Loop: Collect and summarize farmer feedback to help our consultancy team improve their service delivery.

Data Integrity: Maintain accurate records of all interactions in our CRM.

Requirements

Experience: 1+ years in customer support or client relations; however, entry-level candidates are also encouraged to apply.

Communication: Exceptional verbal and written English skills. You can explain complex ideas in a simple, neighborly way.

Industry Interest: A genuine interest in agriculture, environmental science, or sustainability. Experience working with rural communities is a huge plus.

Tech Savvy: Proficiency with CRM tools (like HubSpot or Salesforce), Slack, and scheduling software (like Calendly).

Reliability: As a remote role, you must be self-motivated with a quiet home office setup and high-speed internet.

Benefits

Mission-Driven Work: Feel good knowing your daily tasks directly contribute to a more sustainable food system.

100% Remote: Work from anywhere in the US.

Collaborative Culture: Join a team that values your input and is passionate about environmental impact.