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Customer Support | Cruise Specialist

Posted a month ago
United States
$20000 - $65000 per year
0-2 years experience
customer-service
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AI Summary

The Cruise Travel Specialist will recommend cruise lines and itineraries while coordinating all aspects of client travel including flights and excursions. They are responsible for tracking promotions and maintaining expert-level knowledge of cruise products to provide high-quality service.

Job Title: Cruise Travel Specialist

Location: Remote


Overview

We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary.

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Key Responsibilities:
  • Recommend cruise lines, ships, and itineraries based on client preferences.
  • Coordinate pre- and post-cruise travel, including flights and hotel stays.
  • Book specialty dining, excursions, and onboard experiences.
  • Track promotions, upgrades, and loyalty program benefits.
  • Maintain expert-level knowledge of major cruise lines and destinations.


What You Bring:
  • Prior experience booking or selling cruises (preferred).
  • Strong knowledge of ocean and river cruise options.
  • Ability to work independently and stay organized.
  • Excellent customer service and upselling skills.


Benefits:
  • Remote role with flexible scheduling.
  • Cruise-specific travel perks, FAM trips, Hotel & Resort discounts
  • Access to exclusive industry tools and support from a dedicated team.


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$20,000 - $65,000 a year
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