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Greenshades Software

Customer Support Agent

Posted a day ago

United States

0-2 years experience

customer-service communication training

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AI Summary

The role involves providing support to clients via phone, email, and live chat while maintaining high satisfaction levels. Responsibilities also include conducting client walkthroughs and training sessions as requested.

We're looking to hire support agents to handle incoming calls and emails. The job will be five days a week, full-time (40 hours).

Job Responsibilities:
• Achieve and maintain an excellent reputation with our client base
• Work to ensure satisfaction of our clients
• Provide excellent email, phone, and live chat based support
• Schedule and provide client walkthroughs or training sessions upon client request

Job Requirements:
• Customer service experience
• Strong computer skills
• Ability to use proper spelling, punctuation, and grammar when writing emails
• Good communication skills on the phone
• Self-starter that is both reliable and committed
• Ability to quickly learn a number of new websites and software programs
• Software and website support desired

This is a remote position.