Customer Success & Support Specialist

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

We are looking for a Customer Support & Onboarding Specialist to join a fast-growing global SaaS team supporting dental clinics.

This is a remote role where you will deliver live product demos, onboard new customers, and provide day-to-day support via phone, chat, and Zoom—helping clients successfully adopt and use the platform. You will act as the main point of contact for customers, simplifying complex features, resolving issues, and ensuring a smooth, positive user experience.

Responsibilities

• Deliver live product demos of our two dental software products (a payments/billing platform and a patient engagement platform) to prospects and new clinics via Zoom

• Handle inbound phone and chat support calls from dental clinic staff, troubleshoot issues, and escalate technical bugs to the engineering team

• Run onboarding sessions for new customers via Zoom: account setup, training walkthroughs, follow-up check-ins

• Respond to support tickets via email and in-app chat within agreed SLAs

• Maintain and update help documentation, FAQs, and demo scripts

• Capture customer feedback and feature requests, log them for the product team

• Build strong product knowledge across both applications so you can answer functional and workflow questions without escalation

• Work Australian business hours (AEST) to align with customers
  

Qualifications

• Excellent spoken and written English, near-native fluency, neutral accent, and a confident, friendly phone manner - this is the single most important requirement

• Minimum 2-3 years experience in a SaaS customer support, customer success, onboarding, demos, or inside sales role

• Proven experience taking inbound phone support calls from customers

• Proven experience delivering live software demos over Zoom

• Strong active listening and ability to explain software concepts in plain language

• Confident and fluent on Zoom: screen sharing, presenting, handling Q&A live

• Comfortable using support tools (e.g. ZohoDesk) and CRM platforms

• Ability to learn two separate applications in depth and switch context between them

• Reliable home internet and quiet environment suitable for phone and Zoom calls

• Available to work Australian business hours (AEST)

Nice to have skills:

• Background or qualifications in accounting, bookkeeping, finance, or any role involving strong numbers.

• literacy - a significant advantage given one product is payments-focused

• Experience supporting customers in the dental, healthcare, or allied health industry.

• Prior experience working with Australian customers.
  
  

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Hours of Operation: 8:00 am - 6:00 PM (AEST) + 1 hour lunch break

• Equipments: Company provided

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. 

• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.

• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.