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The role involves onboarding new customers and serving as the primary point of contact to ensure product value delivery. Responsibilities also include tracking health metrics, collecting feedback, and identifying upsell opportunities.
Ensuring customers (companies using Proof-of-Skill for hiring) have a smooth onboarding experience, get maximum value from the platform, and stay engaged long-term.
Skills: Communication, empathy, product knowledge, startups/hiring ecosystem, Google Sheets/CRM/support tools.
Responsibilities: Onboard new customers, primary point of contact for accounts, ensure product value delivery, collect feedback, track health metrics, handle support queries, identify upsell opportunities.
This is a remote position.
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