Customer Success Associate
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AI Summary
The Customer Success Associate plays a key role in supporting Tendo's Marketplace providers by delivering operational assistance, maintaining provider listings, and ensuring a positive customer experience throughout the customer lifecycle. This role serves as a trusted resource for providers, helping them navigate Marketplace tools and processes while partnering closely with Sales and the Support team to drive customer satisfaction and retention.
The ideal candidate is customer-focused, detail-oriented, highly organized, and eager to build strong relationships while supporting customers in achieving their business goals through effective use of Tendo's products and services.
The role also assists with resolving escalated customer issues and identifying opportunities to improve processes, customer satisfaction, and Marketplace performance.
About Tendo
Make an impact—join our team!
We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences.
If you like working with innovative technologies and want to be part of a growing team that will help transform the healthcare experience, we encourage you to apply today!
Job Location
This role is remote. Tendo has hubs in San Francisco, CA; Salt Lake City, UT; Chicago, IL; Nashville, TN; and Philadelphia, PA. Candidates may be located in any one of our hub locations.
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\n- Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
- Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
- Actively manage procedure additions and deletions, and create new bundles as needed.
- Manage customer requests and follow established processes for issue resolution.
- Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition.
- Provide guidance on Marketplace tools, features, and best practices.
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Bachelor’s degree or equivalent work experience.
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Past experience in a healthcare setting is required.
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2-3 years of experience in Implementation, Account Management, or a related field.
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Strong customer service and relationship-building skills.
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Demonstrated experience handling escalated or complex customer support issues.
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Strong listening and presentation skills.
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Ability to analyze information, identify issues, and support problem resolution.
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Excellent verbal and written communication skills.
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Ability to prioritize, organize, and manage multiple tasks effectively.
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Strong attention to detail.
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Driven and self-motivated.
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Experience working with Single Case Agreements (SCAs), insurance payer contracting, or provider revenue cycle operations.
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Experience with Salesforce or similar CRM platform.
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Familiarity with healthcare marketplace or bundled payment models.
Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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