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Unicon Systems

Customer Success Advisor

Posted 3 days ago
United States
$50 - $60 per hour
5-10 years experience
cloud communication
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AI Summary

The Customer Success Advisor will support Adobe Experience Cloud customers by focusing on value realization, ROI, and long-term account stewardship. They will analyze product adoption and usage while partnering with customers to achieve their success goals.


Role: Customer Success Advisor
Location: Remote – USA
Employment Type: W2 Contract
Work Authorization: USC / Green Card Only
Experience: 6–8 Years
Number of Positions: 10
Email: hari@uniconsys.com

Job Description

We are looking for experienced Customer Success Advisors to support Adobe Experience Cloud customers with a strong focus on customer success, value realization, and long-term account stewardship.

The role will focus on helping customers realize value from their Adobe Experience Cloud investments, measuring success, analyzing adoption, and supporting overall customer account success.

Key Responsibilities

  • Provide customer success advisory across Adobe Experience Cloud customers.
  • Focus on value realization, ROI, and success metrics.
  • Analyze customer product adoption and usage.
  • Support account stewardship and ongoing customer success initiatives.
  • Partner with customers to understand their objectives and success goals.
  • Identify opportunities to improve adoption and maximize customer value.
  • Track and communicate customer success metrics and outcomes.
Required Qualifications

  • 6–8 years of experience in Customer Success, Account Management, or Consulting.
  • Experience working with enterprise customers and managing customer relationships.
  • Strong understanding of value realization, ROI, adoption analysis, and success metrics.
  • Excellent communication and stakeholder-management skills.
  • Gainsight experience is preferred.
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