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The role involves managing customer inquiries via email, chat, and WhatsApp while handling orders and complaints. Additionally, the assistant will manage schedules, maintain accurate records, and perform various administrative tasks.
Location: Remote
Type: Full-time / Part-time
We are hiring a Virtual Assistant / Customer Service Rep to support our clients online.
Responsibilities:
Respond to customer inquiries via email, chat, and WhatsApp.
Handle orders, complaints, and follow-ups professionally.
Manage schedules, emails, and admin tasks.
Maintain customer records and data accurately.
Requirements:
Excellent written + verbal communication skills.
Good internet + laptop/smartphone.
Familiar with WhatsApp, Email, Google Sheets, and CRM tools.
Self-motivated, organized, and customer-focused.
Prior VA/Customer Service experience is a plus.
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