Customer Service Team Representative

Join a dynamic IoT company that values customer satisfaction, operational precision, and seamless support. If you are passionate about helping customers, managing logistics information, and maintaining organized administrative workflows, we want you on our team!

Position: Customer Service Team Representative

Location: 100% Remote 

Schedule: 9 am to 6 pm GMT+8

What You'll Do:

·       Handle general pre-sales and after-sales inquiries via email and ticketing platforms.

·       Provide accurate and timely order tracking information to customers.

·       Generate and send commercial invoices for online orders to ensure smooth customs and records management.

·       Perform essential administrative tasks to support the daily operations of the support team.

·       Troubleshoot common order issues and escalate technical concerns to the appropriate departments.

·       Maintain high standards of data accuracy when updating customer records and order statuses.

Requirements

What We're Looking For:

·       Strong communication skills: Clear and professional English (spoken and written) to interact effectively with a global customer base.

·       Organized and detail-oriented: High level of accuracy in handling commercial documents and tracking numbers.

·       Customer-focused: A patient and helpful attitude dedicated to providing excellent support experiences.

·       Tech-savvy: Comfortable using CRM platforms, helpdesk software (like Zendesk or Freshdesk), and basic spreadsheet tools.

·       Problem-solving skills: Ability to resolve order-related issues efficiently and proactively.

·       Prior experience: 1-2 years of experience in customer service, e-commerce support, or administrative roles is preferred.

·       Self-motivated: Able to work independently in a remote environment while meeting team productivity goals.

Benefits