Customer Service Specialist (Remote)
Please mention DailyRemote when applying
AI Summary
Job Overview
We are hiring motivated, people-focused professionals to join our growing remote team. In this role, you will assist individuals and families who have requested information about benefit programs, guiding them through available options via virtual meetings and online tools.
This position is ideal for individuals who value clear communication, consistency, and delivering a professional, positive experience while working from home.
About the Organization
Our organization has supported working professionals and union-affiliated members across North America for over six decades. We partner with thousands of unions, associations, and professional groups to provide long-term benefit solutions when traditional employer benefits change, reduce, or end due to retirement or career transitions.
Built on integrity, transparency, and financial stability, we prioritize training, advancement, and leadership development—supporting team members in building sustainable, long-term careers.
Key Responsibilities
Communicate with individuals who have requested additional information
Schedule and conduct virtual meetings and online presentations
Clearly explain program options using video conferencing platforms
Assist with digital applications and required documentation
Accurately enter and maintain records in internal systems
Follow quality assurance and compliance standards
Participate in ongoing training, coaching, and leadership development
Compensation & Benefits
Weekly compensation with performance-based bonuses
Fully remote, work-from-home position
Flexible scheduling options
Residual income opportunities
Comprehensive health benefits
One-on-one onboarding and ongoing mentorship
Eligibility for annual performance-based incentive and travel programs
Supportive, growth-oriented team environment
Qualifications
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Self-motivated and dependable
Must be at least 18 years of age
High school diploma or equivalent required (post-secondary education considered an asset)
Previous experience in customer service, sales, retail, or call centers is beneficial but not required
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