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Virtual Coworker

Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)

Posted 17 hours ago

United States

0-2 years experience

customer-service

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AI Summary

The specialist will provide professional customer service via multiple channels and manage daily schedules for fencing crews. They are responsible for communicating project updates and maintaining accurate records of all customer interactions.

• Provide friendly and professional customer service via phone, email, and messaging

• Respond to customer inquiries regarding fencing services, products, warranties, and scheduling

• Escalate complex questions and concerns to the appropriate team members when needed

• Manage and update daily schedules for fencing crews and customer projects

• Communicate schedule changes, delays, and important updates to customers and internal teams

• Monitor crew attendance and address scheduling issues at the start of each workday

• Maintain accurate records of customer inquiries, requests, and follow-up actions

• Adjust schedules based on project priorities, timelines, and crew availability

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Virtual Coworker

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Employees 201-500 employees Industry Outsourcing and Offshoring Consulting

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Virtual Coworker

Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)

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