Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)
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AI Summary
The specialist will manage customer inquiries regarding fencing services and coordinate daily schedules for installation crews. They are responsible for maintaining accurate records and communicating project updates to both clients and internal teams.
• Provide friendly and professional customer service via phone, email, and messaging
• Respond to customer inquiries regarding fencing services, products, warranties, and scheduling
• Escalate complex questions and concerns to the appropriate team members when needed
• Manage and update daily schedules for fencing crews and customer projects
• Communicate schedule changes, delays, and important updates to customers and internal teams
• Monitor crew attendance and address scheduling issues at the start of each workday
• Maintain accurate records of customer inquiries, requests, and follow-up actions
• Adjust schedules based on project priorities, timelines, and crew availability
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