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The Customer Service Specialist manages high-volume inbound and outbound calls to assist customers with loan account inquiries and payment processing. They are responsible for documenting interactions accurately while maintaining professional and compliant communication standards.
About defi SOLUTIONS:
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.
What is in it for You?
Position Summary
The Customer Service Specialist is responsible for managing a high volume of inbound and outbound calls, helping customers understand their account status, reviewing payment options, processing account requests, and providing a professional, solutions-focused customer experience.
Duties and Responsibilities
Required Qualifications:
Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
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