Customer Service Specialist

At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com.

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This role requires residency in the Greater Rochester area.

Job Summary

Responsible for providing a quality customer experience to both internal and external customers.  Channels include phone, fax, email, and webchat. Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations.  Supports team concepts as well as the goals and objectives of the department.

Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.