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Job Title:
Customer Service SpecialistJob Description
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Customer Service Specialist
100% Work From Home | Permanent Full-Time
Comfortable with people. At ease with money. Monday to Friday, from home.
This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.
If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.
You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.
What You’ll Be Doing
- High-volume inbound calls - financial and government matters
- Strict script and compliance adherence
- Applying financial literacy to guide customers clearly and accurately
- Maintaining professionalism across a range of conversation types
The Details
- 💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
- 🏠 100% permanent Work From Home
- 📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
- 🖥️ Equipment provided (Melbourne CBD collection required)
- 📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted
What You Bring
- Professional experience in a role where accuracy, compliance, or financial concepts mattered
- Comfort working within scripted, process-driven environments
- A solid grasp of financial concepts - numbers shouldn’t faze you
- Strong communication, composure, and attention to detail
- Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace
Requirements
Australian Citizenship required | Within 50km of Melbourne CBD | Police and Government Security checks
Why Concentrix
Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
- 💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities
- 📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
- ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
- 🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them
- 🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued
- 🚀 Confident from day one with thorough onboarding and support that keeps going
If structure is your strength and finance is your language - apply now.
*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.
Location:
AUS Work-at-Home VictoriaLanguage Requirements:
Time Type:
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