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AI Summary
You will handle high-volume inbound calls regarding financial and government matters while adhering to strict scripts and compliance guidelines. The role requires applying financial literacy to provide accurate, empathetic, and professional assistance to customers.
Job Title:
Customer Service SpecialistJob Description
Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.
100% Work From Home | Permanent Full-Time
Comfortable with people. At ease with money. Monday to Friday, from home.
This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.
If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.
You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.
What You’ll Be Doing
High-volume inbound calls - financial and government matters
Strict script and compliance adherence
Applying financial literacy to guide customers clearly and accurately
Maintaining professionalism across a range of conversation types
The Details
💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
🏠 100% permanent Work From Home
📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
🖥️ Equipment provided (Paramatta CBD collection required)
📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted
What You Bring
Professional experience in a role where accuracy, compliance, or financial concepts mattered
Comfort working within scripted, process-driven environments
A solid grasp of financial concepts - numbers shouldn’t faze you
Strong communication, composure, and attention to detail
Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace
Requirements
Australian Citizenship required | Within 50km of Paramatta CBD | Police and Government Security checks
Why Concentrix
Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities
📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them
🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued
🚀 Confident from day one with thorough onboarding and support that keeps going
If structure is your strength and finance is your language - apply now.
*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.
Location:
AUS Work-at-Home New South WalesLanguage Requirements:
Time Type:
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