Customer Service Senior Representative, Patient Scheduling - Accredo - Remote

In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.

Hours: Monday-Friday, 8am-5pm CT

RESPONSIBILITIES:

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches. 

• Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.

• Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service. 

• Work with various staff, departments, and prescribers via fax, email, IM, and phone.  Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. 

• Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.

• Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.

• Investigate/research issues and provide resolution.

• Take initiative for problem solving with ability to multitask effectively and use critical thinking.

• Correct and timely entry of data in appropriate systems.

QUALIFICATIONS:

• High School education or GED required.

• 5+ years of relevant Customer Service experience.

• High proficiency and regular use of Excel and Outlook required.

• A pro-active work ethic with ability to be managed/trained virtually.

• Detail orientation.

• Excellent written and oral professional communication skills.

• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.

Position is fully remote however candidate must be located within 50 miles of the New Orleans, LA, branch location.