Customer Service Representative - Remote Work

About the Opportunity We are expanding our remote team and looking for dependable, motivated individuals who enjoy working with people and providing helpful support. Our organization works with established unions, associations, and member groups to assist individuals and families with understanding benefit programs available to them. This role is designed for someone who is professional, organized, and comfortable communicating with others by phone, video, and online platforms. No previous industry experience is required, as training, guidance, and ongoing mentorship are provided. Role Overview You will be connecting with members who have already requested information. Your focus will be to provide a clear, professional experience by answering questions, reviewing available options, helping with digital forms, and making sure each person understands the next steps. This is a fully remote opportunity that combines customer support, communication, scheduling, follow-up, and relationship building. Main Responsibilities Speak with members through phone and virtual appointments Review available benefit information in a simple and professional way Help members complete online forms and required documents Schedule, confirm, and follow up on appointments Respond to questions and provide ongoing support Keep records accurate and organized Follow company systems, procedures, and compliance guidelines Attend training sessions and team meetings Manage daily tasks independently in a work-from-home setting What We're Looking For Strong communication skills Positive and professional attitude Reliable, organized, and self-motivated Comfortable using computers and video meeting tools Able to work independently and follow direction Customer service or people-focused experience is an asset Willingness to learn and grow What's Provided 100% remote work Full training and continued support Weekly pay with bonus opportunities Flexible scheduling Mentorship and leadership development Advancement opportunities based on performance Supportive team environment Long-term career growth potential This opportunity is ideal for someone looking to build a remote career, develop professionally, and help individuals and families receive clear and supportive guidance.