Customer Service Representative - Remote in Idaho
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AI Summary
The representative will handle a high volume of inbound patient calls, schedule appointments, and provide accurate information regarding services and providers. They are also responsible for maintaining accurate patient records and troubleshooting patient concerns in a professional manner.
Benefits:
- Paid time off
- Training & development
Customer Service Representative – Remote in Idaho
Are you a friendly, detail-oriented individual who enjoys helping others and providing excellent customer service? Do you have strong communication skills and feel comfortable handling a high volume of phone calls? If so, we’d love to hear from you!
Unruh Spine Center is seeking a dedicated Customer Service Representative to join our team. This is a remote position for a candidate located in Idaho.
As a multi-disciplinary healthcare office offering chiropractic care, acupuncture, physical therapy, and general medicine, we receive a high volume of calls every day. We are looking for someone who can confidently and professionally assist our patients by answering calls, scheduling appointments, and providing accurate information.
Our patients may call with questions regarding:
- Provider history and backgrounds
- Services and treatments we offer
- Scheduling and appointment availability
- Office locations, addresses, and directions
- General questions about our practice and services
What You'll Do
Handle Inbound Calls: Answer a high volume of incoming calls in a professional, friendly, and courteous manner. Assist patients with questions and direct calls appropriately when needed.
Schedule Appointments: Schedule patient appointments accurately while working within our scheduling system and accommodating patient preferences and provider availability.
Provide Support: Address patient questions and concerns, troubleshoot issues, and provide helpful solutions while creating a positive patient experience.
Maintain Accurate Records: Document patient interactions, appointment information, and other necessary details accurately in our systems.
Verify Information: Provide patients with accurate information regarding our providers, services, locations, prices, and general office procedures.
Work as Part of a Team: Communicate effectively with our California-based office staff and providers to ensure patients receive timely and accurate assistance.
What We're Looking For
Excellent Communication Skills: You speak clearly and professionally and are comfortable communicating with patients over the phone.
Customer-Focused: You genuinely enjoy helping people and understand the importance of providing a positive experience to every patient.
Detail-Oriented: You are able to listen carefully, enter information accurately, and follow established procedures.
Problem-Solving Abilities: You can think quickly, remain calm under pressure, and find appropriate solutions to patient questions and concerns.
Time Management: You can efficiently manage a high volume of calls and multiple tasks while maintaining accuracy and professionalism.
Team Player: You communicate well with others and are comfortable working remotely as part of a team.
Professional and Dependable: Reliable attendance, punctuality, and the ability to maintain a professional work environment while working remotely are essential.
Secure Remote Workspace: Because this position involves handling confidential patient information, you must have a private, quiet, and secure workspace where patient information cannot be overheard or viewed by others. You must be able to maintain patient confidentiality and follow all applicable privacy and security requirements.
Reliable Internet & Equipment: A reliable high-speed internet connection and a computer/workspace capable of supporting the required phone and computer systems are required. You must be able to work without frequent interruptions or connectivity issues.
Schedule
We are looking for someone who is available:
Monday, Tuesday, Wednesday & Thursday: 8:45 AM – 5:30 PM Pacific Time
Friday: 8:15 AM - 5:30 PM Pacific Time
Saturday: 8:30 AM – 11:00 AM Pacific Time
Friday: 8:15 AM - 5:30 PM Pacific Time
Saturday: 8:30 AM – 11:00 AM Pacific Time
This is a remote position based in Idaho, and the ability to consistently work the required schedule is essential.
To Apply
Please send us a 2–3 minute video telling us a little about yourself, why you feel you would be a great fit for this position, and what makes you an excellent customer service representative.
We look forward to hearing from you!
This is a remote position.
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