Customer Service Representative I (Remote)

Job DetailsJob Location: Chicago, IL 60641Salary Range: $17.05 - $17.05 HourlyThe Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers.  Job Duties  Answer phones in a friendly, professional, customer-centric manner.  Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.  Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.  Point of primary contact for all customer service-related issues.   QualificationsJob Requirements Empathy, passion, and enthusiasm for helping those in need. Strong attention to detail and ability to multitask across multiple web-based order entry platforms Strong written and verbal communication skills Ability to compose clear, concise messages via email and instant message. Ability to speak clearly and articulately when working with internal and external customers on the phone. Strong computer/systems skills (Microsoft Office Suite, etc.) Access to home office set up   Shift Information Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, July 20 through August 14, 2026 Candidates must be available to work the following shift after training is complete 12:30 pm – 9:00 pm (CST) Monday through Friday   Benefits   AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing. All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements.    Key Words Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical