Customer Service Representative

Company Description

Bitarchitects is a premier architecture, engineering  and construction firm headquartered in Washington, D.C., known for driving innovation in the built environment. Our architecture and engineering services are comprehensive and fully integrated, covering every phase of a project from initial architectural design and engineering planning to navigating complex permitting processes and final execution.

Job Description

Bitarchitects is looking for a motivated Customer Service Representative to join our team. This role is ideal for a candidate with 2+ years of experience in customer service, client support, or a related field who enjoys communicating with people, assisting with inquiries, and providing professional support. This is an opportunity to grow within a dynamic and fast-growing company.

What You'll Do:

• Respond to incoming calls, emails, and inquiries professionally and promptly.
• Provide clear and helpful responses while addressing questions and requests.
• Review and qualify incoming inquiries, gather project details, and coordinate calls with the appropriate team members when further discussion is needed.
• Maintain accurate records of inquiries, communications, and follow-up activities.
• Assist with administrative tasks, document preparation, and maintaining organized records.

Qualifications

What We're Looking For:

• Strong communication and interpersonal skills.
• 2+ years of experience in customer service, client support, or a related field is preferred.
• Professional, organized, and customer-focused approach.
• Ability to listen, understand needs, and handle inquiries effectively.
• Fluent in English.

Additional Information

Work Arrangement:

• Fully remote work.
• Working hours: 8:00 AM ET to 5:00 PM ET (Washington, DC time).