Customer Service Representative

• Provide compassionate, professional customer service to policyholders
• Assist customers with questions regarding life, cancer, and other insurance policies
• Help initiate and navigate sensitive claims when needed
• Listen carefully and demonstrate empathy during emotional conversations
• Communicate clearly and at a comfortable pace for customers
• Provide accurate information while maintaining a calm and reassuring demeanor
• Document customer interactions accurately and follow established procedures
• Protect customer information and maintain confidentiality
• Deliver a positive customer experience on every call

The ideal candidate is:

• Patient and compassionate
• Calm and professional, even during emotional conversations
• A strong, attentive listener
• Comfortable speaking clearly and at a slower, conversational pace
• Empathetic and genuinely interested in helping others
• Comfortable handling sensitive or emotional situations
• Reliable, dependable, and committed to a consistent schedule
• Professional and respectful when working with customers of all ages
• Previous customer service, call center, healthcare, insurance, or senior-customer experience is a plus

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between - 8:00am-5:00pm (MST) ; Work Days - M-F 

Paid Training - typically 2 weeks in length from 6:00am-3:00pm Mon-Fri (MST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days