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The representative will handle customer inquiries via phone, email, and chat while resolving complaints professionally. They are also responsible for maintaining customer records and collaborating with the team to improve service delivery.
Description
Moore Haven Yacht Club is looking for a dedicated Customer Service Representative to join our team in the hospitality industry. This full-time remote position offers an exciting opportunity to engage with clients and provide exceptional service from the comfort of your home in Moore Haven.
As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing product information. Your contributions will directly impact our commitment to delivering outstanding service and fostering long-term client relationships.
We offer a competitive hourly wage ranging from $17.00 to $28.00, along with a supportive work environment and opportunities for professional development in the hospitality sector.
Responsibilities
Respond to customer inquiries via phone, email, and chat
Provide accurate information about products and services
Resolve customer complaints in a timely and professional manner
Maintain customer records and documentation
Collaborate with team members to enhance service delivery
Identify and escalate priority issues to management
Contribute to team performance goals and metrics
Participate in training and development sessions
Requirements
High school diploma or equivalent
Strong verbal and written communication skills
Ability to work independently and as part of a team
Proficiency in using computers and customer service software
Excellent problem-solving skills and attention to detail
Customer-focused attitude and a passion for helping others
Ability to manage time effectively in a remote work environment
Previous experience in customer service is a plus, but not required
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