Customer Service Rep - Work From Home

About the Opportunity

We are a long-standing organization focused on helping working families access supplemental and permanent benefit programs. For more than 60 years, we have worked with union members, associations, and member-based groups across North America and internationally.

Our focus is to provide clear guidance, dependable support, and a professional experience for every member we assist. Representatives work directly with members who have requested information about available benefit options, helping them understand their programs through a clear and supportive consultation process.

Responsibilities

• Conduct inbound and outbound calls with members
• Schedule appointments and follow-up meetings
• Present benefit information through phone or virtual meetings
• Assist members with basic applications and documentation
• Maintain accurate records and complete required paperwork
• Provide professional customer service and ongoing support
• Participate in team training, quality control, and leadership development

Qualifications

• Strong verbal communication skills
• Friendly, professional, and customer-focused attitude
• Positive, motivated, and energetic personality
• Comfortable speaking with individuals and groups
• Able to build strong relationships with clients and team members
• Organized, reliable, and comfortable using basic computer tools
• Able to work well independently and as part of a team
• Customer service, sales, hospitality, or client support experience is an asset
• Legally authorized to work in the United States or Canada

What We Offer

• Full benefits package
• Fully remote work opportunity
• Flexible scheduling options
• Weekly pay
• Performance-based monthly bonuses
• Ongoing training and mentorship
• Leadership development and advancement opportunities
• Opportunity to qualify for company-paid trips to destinations such as the Bahamas, Cancun, Las Vegas, and other annual convention locations