Customer Service Rep (Work From Home)
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AI Summary
Handle inbound and outbound communications to present benefit options and schedule virtual appointments for union members. Assist clients with documentation and maintain accurate records using basic computer systems.
About the Opportunity
We are a 100% union-label supplemental benefits organization, serving more than 40,000 unions and associations internationally. For over 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide long-term protection and peace of mind.
What You’ll Be Doing
- Handle inbound and outbound communication with members
- Schedule and confirm virtual appointments
- Present benefit options to union members who have requested information
- Assist with completing basic forms and required documentation
- Maintain accurate records and follow quality-control standards
- Use basic computer systems to manage client information
- Participate in ongoing training and leadership development
Qualifications
- Strong verbal communication skills
- Positive attitude with a professional, energetic approach
- Customer service or sales experience is an asset, but not required
- Ability to build relationships and communicate clearly
- Comfortable working with individuals and groups
- Team-oriented and coachable
- Able to interact professionally with management, team members, and clients
- Legally authorized to work in the U.S. or Canada
What We Offer
- Full benefits package
- 100% remote work environment
- Flexible schedule with work-from-home options
- Weekly pay
- Performance-based monthly bonuses
- Leadership and advancement opportunities
- Opportunity to qualify for company-sponsored trips to destinations such as the Bahamas, Cancun, Las Vegas, and other convention locations
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