Customer Service Rep Remote Appointment Setter Independent Contractor
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AI Summary
Convert inbound leads into booked electrical service appointments by contacting homeowners and responding to web inquiries. Manage the appointment lifecycle including confirmation, rescheduling, and requesting customer reviews.
Remote Appointment Setter (Independent Contractor)
Earn Based on Results – Work From Home
Mister Sparky Electric of PA is seeking a reliable, professional Appointment Setter to help convert inbound leads into booked electrical service appointments.
This is a remote independent contractor position. You will contact homeowners, respond to leads, schedule appointments, confirm appointments, and help ensure a great customer experience.
Compensation
Performance-Based Compensation:
- $10 per qualified appointment booked
- $10 when the appointment is completed
- $5 when the customer leaves a Google review
- $5 when a membership is sold
Monthly performance bonuses may be available.
Responsibilities
- Call new inbound leads immediately
- Respond to web forms and missed calls
- Contact leads from Google, Angi, Thumbtack, referrals, and website inquiries
- Confirm upcoming appointments
- Reschedule canceled appointments
- Follow up on unsold estimates
- Request Google reviews after completed jobs
- Maintain detailed notes in company systems
Requirements
- Excellent spoken and written English
- Professional phone presence
- Reliable high-speed internet
- Quiet home office
- Ability to work during U.S. Eastern Time business hours
- Experience in customer service, appointment setting, dispatching, sales support, or call centers preferred
What Success Looks Like
- Fast response times
- High booking rates
- Low cancellation rates
- Positive customer interactions
- Consistent follow-up
- Increased Google reviews
Qualified Appointment Requirements
To qualify for compensation, appointments must:
- Client must be located within our service area
- Include a valid phone number and address
- Be scheduled in company software
- Not be duplicate leads
- Not be spam or solicitation calls
- Remain scheduled through the appointment date
Application Requirements
Please provide:
- Resume
- 60-second voice introduction
- Internet speed screenshot
- Description of previous appointment setting or customer service experience
- Availability in U.S. Eastern Time
We are looking for someone who is organized, responsive, positive, and motivated by performance-based earnings.
This is a remote position.
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