Customer Service Rep

Location:

Job Description:

*This is a remote position following the successful completion of training at our home office in Etna, Ohio.*

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.

Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.

Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Discover the benefits of joining Express Wash Concepts

• Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
• Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
• Unlimited Wash Club Membership: Keep your vehicle looking its best.
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• HSA contribution: $1,000/year (with qualifying plan).
• Secure future: 401k with up to 4% company match.
• Educational reimbursement: Up to $2,500 annually to support ongoing learning and development.

Essential duties and responsibilities

As a pivotal member of our team, the Customer Service Associate is entrusted with preserving Express Wash Concepts' distinguished reputation for providing unparalleled, friendly, and efficient customer service. We are in search of an individual who excels in meeting deadlines, collaborates seamlessly within a team, and proactively seeks assistance when needed.  In this dynamic role, your daily tasks will include, but are not limited to: 

• Respond to incoming customer inquiries via phone, email, social media, and customer tickets, delivering timely and customer-centric resolutions.
• Provide invaluable assistance to location staff by troubleshooting account issues.
• Execute refunds, cancellations, and package changes in a friendly and professional manner.
• Maintain accurate customer information in WashAssist and Salesforce.
• Thoughtfully respond to online customer reviews.
• Undertake additional tasks as required to ensure a seamless customer service experience.

 Job Requirements 

• Minimum high school diploma or equivalent
• 1-3 years of customer service experience
• Proficiency in Microsoft Office products (Word, Excel)
• Ability to quickly learn and adapt to technology platforms, including Salesforce, Microsoft, WashAssist, etc.
• Excellent communication skills with demonstrated conflict resolution abilities
• Keen attention to detail and the ability to manage multiple projects and tasks concurrently

Ideal candidates exhibit excellent communication skills, a proactive problem-solving mindset, organizational capabilities, ease with multitasking, and a commitment to meeting deadlines.

This position predominantly involves working with customers and staff from our locations, addressing a variety of issues such as account concerns, transaction refunds, account modifications, and responding to customer service inquiries.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.