Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in supporting customers/students throughout their learning experience. Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication. Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to contribute to their overall growth.

Key Responsibilities:

• Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives.
• Host weekly group calls and live sessions, providing support and guidance.
• Respond to chats and engage with the community in our client’s Facebook Group.
• Participate in Monday morning meetings and other scheduled sessions.
• Handle various administrative tasks as needed, including managing CRM updates and communications.
• Maintain a professional appearance for live calls and interactions.
• Assist with client onboarding and ensure they have a positive experience with the program.
• Be open to flexible scheduling, including evenings and weekends as required for events.
• Support client success through excellent communication, multitasking, and time management.

Requirements

• Flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST.
• Minimum 3 years in customer service; preferred 3 years in sales.
• Experience in roles such as social work, teaching, or other people-centric positions is a plus.
• Exceptional writing and verbal communication skills.
• Proficient with CRM systems (experience with GoHighLevel is a plus), Zoom, calendar bookings, spreadsheets, and other digital tools.
• A positive, professional attitude with a belief in self-improvement and personal responsibility.
• Excellent interpersonal skills and the ability to thrive in high-stress situations.
• A strong desire to learn and develop within the team.
• Must be able to work 20-25 hours per week

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.