Customer Service Coordinator (Nashville Regional Operations)

WinnCompanies is searching for a Customer Service Coordinator to join our team. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up. 

We are currently hiring for the following shift: Monday through Friday, 6:00PM to 3:00AM EST.   

This opportunity offers a firm pay range of $16.83 to $18.45 per hour, depending on experience. Please note that this is a 100% remote job and applicants must reside in a state that Winn operates in. Applications will be accepted until Thursday June 8th at 12:00PM EST.

Responsibilities: 

• Provide excellent customer service to residents, technicians, and project site employees.
• Receive emergency and non-emergency service request via online, email, or calls from resident.
• Handle all calls, including troubleshooting and scheduling resident service request needs. 
• Identify repeat, reoccurring, and outstanding requests and take appropriate action to escalate and resolve.  
• Prioritizes calls according to urgency and importance.  
• Create work orders and dispatch accordingly.
• Schedule work orders.
• Ensure all work orders are processed in a timeline manner to include online work orders and voicemails.
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of the day.
• Handle customer questions and concerns regarding service requests.
• Dispatch and schedule pest control work orders. 
• Provide scheduling support for Deployed Spouses Program. 

Requirements: 

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Advanced skills with Microsoft Office applications.
• Excellent telephone and oral communication skills.
• Outstanding customer service skills.
• High Speed internet.
• A quiet, distraction free work environment.
• Superb attention to detail.
• Ability to manage time effectively.
• Ability to make decisions and solve problems.
• Ability to adapt and prioritize within a fast-paced environment.

Preferred Qualifications: 

• Extensive customer service or administrative experience. 
• Experience with Yardi or other property management software.
• Experience with scheduling / work order service ticket platforms.

Our Benefits:

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub