Customer Service Automation Engineer

We are Körber - an international technology group with more than 12,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building onecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Your role in our team 

As a Customer Service Automation Engineer, you will be responsible for delivering automation solutions for system upgrades, ensuring compliance with stringent technical specifications and regulatory standards, while continuously driving innovation to improve operational efficiency and customer satisfaction. 
Receive and identify problems reported by clients. Analyze and apply solutions to overcome the problem and prepare the final report.

Key Responsibilities:

• Collaborate in the preparation and analysis of specifications and technical requirements of equipment to be developed or modified, according to product needs, client specifications, and applicable standards and regulations. 
• Design the architecture of solutions, taking specifications into account. 
• Develop and program control algorithms. 
• Promote and encourage the incorporation of new technological trends that make the area's operation more complete, effective, efficient, and profitable, guaranteeing and improving the service provided to clients. 
• Promote the continuous improvement process, frequently reassessing work processes and methods. 
• Analyze and apply solutions to overcome the problem reported by clients. 
• Prepare the final report.

Your Profile

• Bachelor's degree in Electrical or Mechanical Automation Engineering; 
• Minimum of 3 years of experience in similar roles with programming experience; 
• Knowledge of SIMATIC Step7, SIMATIC TIA Portal and WinCC; 
• Professional experience in PLC programming; 
• Excellent English skills (written and spoken); 
• Availability for national and international relocation; 
• Systematic and customer-oriented; 
• self-motivated, proactive and a team player.

Your benefits:

•    Exciting tasks in a fast-growing, future-oriented industry player
•    Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options
•    Health insurance for the whole family
•    Well-Being and Employee Assistance Program
•    Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt)
•    A pleasant and collaborative working atmosphere

Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know
you!
For questions please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone. Please apply exclusively via the “Apply now” button.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social
origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status