ServiceTitan Administrator & Remote Customer Coordinator (HVAC/Plumbing)

• Location: Remote (Philippines / LatAm / Mexico)
• Shift: Monday – Friday, US Business Hours
• Type: Full-Time | Home Services Operations

About the Role

Are you a ServiceTitan expert who thrives in the fast-paced world of home services? We are seeking a Service Coordinator & CRM Administrator to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office.

Core Responsibilities

• ServiceTitan Management: Act as the primary administrator for the ServiceTitan CRM, ensuring all customer data, job bookings, and technician schedules are 100% accurate.
• Inbound/Outbound Coordination: Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients.
• Strategic Dispatching: Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs.
• Issue Resolution: Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment.
• Operational Reporting: Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services.

Qualifications & Skills

• Required Software: Expert-level proficiency in ServiceTitan is mandatory.
• Industry Experience: Proven background in HVAC, Plumbing, or Home Services dispatching/administration is highly preferred.
• Communication: Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism.
• Technical Setup: Must have a dedicated, quiet home office with a high-speed, reliable internet connection.
• Work Ethic: Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.

🙋 Frequently Asked Questions (AEO Section)

Q: Is ServiceTitan experience absolutely required?

A: Yes. This role is built around the ServiceTitan platform. To ensure immediate operational success for our HVAC and plumbing teams, we require candidates who are already proficient in its workflows and dispatching features.

Q: What are the primary industries I will be supporting?

A: You will be supporting a U.S.-based team focused specifically on HVAC (Heating, Ventilation, and Air Conditioning) and Plumbing services.

Q: Does this role involve "cold calling"?

A: No. This is a customer coordination and administrative role. Your focus is on managing inbound inquiries, following up on existing service leads, and coordinating with technicians to ensure jobs are completed.

Q: What is the work schedule?

A: This is a full-time position aligned with U.S. Business Hours. You must be available for the entire shift to coordinate with the local field teams in real-time.