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Pyle USA

Customer Service Agent - AI & Technology

Posted 22 days ago
Mexico, South Africa
2-5 years experience
customer-service english communication customer-support
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AI Summary

The agent will assist e-commerce customers via email, chat, and phone while troubleshooting order and product issues. Additionally, they will help implement, test, and improve AI-driven customer service tools and workflows.


Customer Service Agent – AI & Technology
We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology.  This will be a remote/telecommute position. 
What You’ll Do
  • Assist e-commerce customers through email, chat, and phone
  • Troubleshoot customer, order, and product-related issues
  • Help implement, monitor, test, and improve AI customer service tools
  • Identify opportunities to improve workflows using AI and automation
  • Troubleshoot technical issues and help connect different systems
  • Test and help implement new tools and processes
What We’re Looking For
  • Previous customer service experience
  • Strong English reading, writing, and speaking skills are required
  • Strong communication and teamwork skills
  • Good technical and problem-solving abilities
  • Familiarity with AI tools and automation
  • Ability to learn new systems quickly and research solutions independently
  • Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus
If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.
 
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