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The role involves answering inbound and outbound customer service calls to resolve inquiries and deliver exceptional service. You will also be responsible for documenting customer information and ensuring call resolutions are met according to performance benchmarks.
Your Day-to-Day:
Answer and resolve inbound/outbound customer service calls
Deliver exceptional service with every interaction
Document customer information and call outcomes
Follow up to ensure resolution
Meet key performance benchmarks
What We’re Looking For:
High school diploma or GED
Excellent phone and typing skills
Comfortable navigating software and multitasking
Dedicated home workspace and stable internet
Windows 11 PC with 8 GB RAM (16 GB RAM preferred) (no Apple or Chromebook)
USB headset & wired internet (not needed to apply, but required to start)
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