Customer Onboarding Concierge | Bilingual German, English

Overview

Jackson Dawson is hiring a customer-focused professional to join our Performance Vehicle Concierge Team.

In this remote role, you will serve as the initial brand representative for high-net-worth customers who have been selected to purchase an exclusive, high-performance vehicle. You will personalize and manage the early portion of the customer journey—answering a broad range of questions and documenting relevant information before the next step in the bespoke customer journey. 

Through phone calls, emails, and virtual meetings, you will build strong rapport with your assigned customers, anticipate their needs, and manage expectations while keeping every program deadline on track. The ideal candidate is an exceptional communicator—both written and verbal—who listens actively, multitasks with ease, and manages time effectively. You thrive in a collaborative team environment, readily support colleagues, and remain disciplined and accountable for the success of your own customer portfolio.

• Work environment: Remote
• Job type: Project-based, W-2
• Employment duration: October 2026 through July 2027

Responsibilities

• Serve as the first point of contact for new clients, creating a professional and welcoming experience while assessing customer interest, needs, and readiness.
• Manage customer onboarding activities across multiple channels, engaging with new customers to understand their background, intentions, and fit for exclusive vehicle programs. Gather and organize key information to support the next step in the customer journey.
• Leverage CRM tools and structured processes to track customer interactions, maintain accurate records, and ensure customers progress efficiently through the customer journey. Strong attention to detail and process discipline are critical for managing the initial customer journey milestones.
• Communicate fluently with German- and English-speaking customers and stakeholders, delivering a high-touch experience that reflects the expectations of a discerning international client base.
• Work closely with your team, share insights, and ensure seamless coverage for our international clientele.
• Perform other duties as assigned by the supervisor.

Qualifications

• Bachelor's degree in a related field preferred.
• Ideal candidates bring experience in customer experience, hospitality, client services, sales support, customer onboarding, or customer success environments, coupled with a strong command of CRM systems and structured workflows.
• Bilingual in German and English.
• Availability to work weekdays 7:00 AM – 3:00 PM ET to support European customers.
• Proven experience handling complex, high-end customers.
• Demonstrated background in delivering exceptional customer service and hospitality.
• Ability to learn fast and adapt often.
• Able to work from home in a distraction-free environment.
• Ability to communicate and present clearly to high-profile individuals across a wide range of industries—from entertainers to financiers.
• Service-oriented and customer-focused mindset.
• Professional appearance and demeanor.
• Excellent customer-facing and internal communication skills, German and English.
• Strong written and verbal communication skills.
• Solid organizational skills, with strong attention to detail and multitasking ability.
• Willing to work extended or alternative hours on occasion.

Preferred but not required

• Motorsports experience
• Automotive experience