The facilitator will lead immersive training workshops at luxury automotive dealerships to elevate client engagement and hospitality standards. They will act as a primary ambassador, collaborating with management to tailor curriculum and drive measurable improvements in client satisfaction.
Gather client goals and translate them into clear, testable technical requirements, documenting business rules and securing sign-off. Coordinate with account representatives and developers, validate completed work against specifications, and define acceptance criteria and user acceptance testing.
