Customer Marketing & Operations Associate, West

Title: Customer Marketing & Operations, West

Level: L6

Location: Calgary

Function: Sales - Chain Retail / Customer Marketing & Operations

Manager: Sales Director, Chain Retail

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ROLE PURPOSE:

Support customer marketing and operations for the West Chain Retail business, helping convert brand, category, and customer plans into timely execution, broker coordination, materials, and operational follow-through.

KEY RESPONSIBILITIES:

• Coordinate customer marketing and operational execution for West chain retail customers and broker partners.
• Support activation calendars, customer materials, planogram/merchandising inputs, launch readiness, and execution trackers.
• Partner with KAMs, Category Manager, Marketing, CSP, Supply, Finance, and brokers to resolve issues and maintain execution discipline.
• Monitor customer deadlines, planogram windows, service issues, data inputs, samples/assets, and follow-up actions.
• Support with Customer listings applications with government board of AGLC and SLGA
• Prepare performance updates, customer meeting materials, action logs, and operational reports.
• Support translation of brand/category plans into customer-ready tools and field execution guidance.
• Identify process improvements that improve broker coordination, customer service, and market execution.

Key Outputs:

• Execution calendars, operational trackers, and status reports for West.
• Customer materials, activation support, launch-readiness documents, and action logs.
• Broker and customer follow-up summaries.
• Performance snapshots and execution scorecards.
• Improvement recommendations for customer marketing and operations routines.

QUALIFICATIONS/EXPERIENCE REQUIRED:

• 3+ years of customer marketing, sales operations, retail operations, broker coordination, commercial operations, or project coordination experience.
• Strong organization, communication, detail management, and cross-functional follow-through.
• Understanding of chain retail, planogram windows, customer materials, or merchandising preferred.
• Ability to work with KAMs, brokers, Marketing, CSP, Supply, and Finance partners.
• Comfort managing multiple deadlines and customer-specific requirements.

Working with Us

Compensation Range: $57,750.00 CAD - $96,250.00 CAD

This posting is being published in relation to a currently existing vacancy.

Please note that Diageo uses artificial intelligence in the recruitment process as that term is defined under O. Reg 476/24.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.