Customer Experience Representative- Remote

 Customer Experience Representative 

Position Summary:

The Customer Experience Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations.  Remote: East Coast Hours.

Roles & Responsibilities:

Customer Service Department: 

• Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk.  
• Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
• Provide immediate response to customer related inquiries. 
• Provide reports and other related sales support as required. 
• Maintain scheduling for “Recurring Orders”
• Scanning of daily deliveries to “Billing” for processing
• Maintain hard copy file of all completed deliveries 
• Responsible for ordering and maintaining office supplies. 
• Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
• Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
• Comply with all company initiatives and policies. 
• Perform other related duties as may be assigned from time to time. 

Requirements:

• A positive attitude 
• Minimum 2 years’ experience within a customer service environment
• Associate degree or related work experience.     
• Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.
• Solid organizational and ability to multi-task and to do so with a calm and professional manner.
• Excellent verbal and written communication skills. 
• Ability to establish relationships and build credibility with customers.