Customer Experience Representative
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AI Summary
Deliver exceptional customer service by scheduling appointments and resolving inquiries via phone, email, and text. Recommend service memberships and maintain accurate customer records while collaborating with a remote team.
Customer Experience Representative
At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role.
We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like.
Work Environment & Schedule
This is a remote, part-time (36 hours/week) position. Candidates must have a quiet, dedicated workspace and reliable high-speed internet.
*Please Note: Although this position is fully remote, we are currently unable to hire candidates who reside in Massachusetts, Minnesota, New Jersey, New York, Oregon, or Washington.*
Schedule
- Four 9-hour shifts per week (36 hours)
- Combination of weekday, evening, and weekend shifts
- Shift times vary based on business needs and may end as late as 12:00 a.m. CT
- Schedules are assigned by management
Why You'll Love Working Here
- Competitive Pay: $17–$21/hour, plus additional earning opportunities
- Hospitality-First Culture: Join a team that values collaboration, positivity, and exceptional customer service
- Career Growth: Opportunities to learn, develop, and grow with a rapidly expanding organization
- Comprehensive Benefits (effective the first of the month following hire):
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid Time Off and 9 paid holidays
What You'll Do
- Deliver exceptional customer service by scheduling appointments and resolving customer inquiries
- Build lasting customer relationships through phone, email, and text communication
- Recommend service memberships that help customers protect their home systems
- Make outbound calls to schedule maintenance and follow up on customer needs
- Maintain accurate customer records and ensure timely follow-up
- Collaborate with a remote team and participate in ongoing training and coaching
What You'll Bring
Required Qualifications
- At least 1 year of recent experience in a high-volume, customer-facing hospitality, hotel, or restaurant environment
- A passion for helping people with a friendly, solutions-focused approach
- Excellent communication, organization, and multitasking skills
- Ability to thrive in a fast-paced, remote work environment
- Proficiency with Microsoft Outlook, Word, Excel, and cloud-based phone systems
- High School Diploma or GED
Preferred Qualifications
- Home services industry experience
- Bilingual (Spanish)
Join Our Team
If you're passionate about creating exceptional customer experiences and want to grow your career with a company that values hospitality, we'd love to hear from you.
Apply today and help us deliver outstanding service - one customer at a time.
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