Customer Experience Representative
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AI Summary
Deliver exceptional customer service by scheduling appointments and resolving inquiries via phone, email, and text. Responsibilities include recommending service memberships and maintaining accurate customer records.
Customer Experience Representative
At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role.
We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like.
Work Environment & Schedule
This is a remote, part-time (36 hours/week) position. Candidates must have a quiet, dedicated workspace and reliable high-speed internet.
*Please Note: Although this position is fully remote, we are currently unable to hire candidates who reside in Massachusetts, Minnesota, New Jersey, New York, Oregon, or Washington.*
Schedule
- Four 9-hour shifts per week (36 hours)
- Combination of weekday, evening, and weekend shifts
- Shift times vary based on business needs and may end as late as 12:00 a.m. CT
- Schedules are assigned by management
Why You'll Love Working Here
- Competitive Pay: $17–$21/hour, plus additional earning opportunities
- Hospitality-First Culture: Join a team that values collaboration, positivity, and exceptional customer service
- Career Growth: Opportunities to learn, develop, and grow with a rapidly expanding organization
- Comprehensive Benefits (effective the first of the month following hire):
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid Time Off and 9 paid holidays
What You'll Do
- Deliver exceptional customer service by scheduling appointments and resolving customer inquiries
- Build lasting customer relationships through phone, email, and text communication
- Recommend service memberships that help customers protect their home systems
- Make outbound calls to schedule maintenance and follow up on customer needs
- Maintain accurate customer records and ensure timely follow-up
- Collaborate with a remote team and participate in ongoing training and coaching
What You'll Bring
Required Qualifications
- At least 1 year of recent experience in a high-volume, customer-facing hospitality, hotel, or restaurant environment
- A passion for helping people with a friendly, solutions-focused approach
- Excellent communication, organization, and multitasking skills
- Ability to thrive in a fast-paced, remote work environment
- Proficiency with Microsoft Outlook, Word, Excel, and cloud-based phone systems
- High School Diploma or GED
Preferred Qualifications
- Home services industry experience
- Bilingual (Spanish)
Join Our Team
If you're passionate about creating exceptional customer experiences and want to grow your career with a company that values hospitality, we'd love to hear from you.
Apply today and help us deliver outstanding service - one customer at a time.
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