Customer Experience Associate (WFH)

Are you ready to move your career in a new direction — one that offers growth, flexibility, and the chance to make a real impact?

We’re looking for motivated, goal-driven individuals who want to build valuable skills, grow professionally, and help families access important benefit programs. Whether you’re starting a new career path or looking for your next opportunity, this role provides the training, mentorship, and structure needed to succeed.

Our organization works with union members, veterans, educators, first responders, and other essential professionals across North America. Through partnerships with more than 44,000 unions and associations, we help working families understand and access supplemental benefits designed to provide added protection and peace of mind.

What You’ll Do

In this role, you’ll help members review benefit options and make informed decisions for their families. Responsibilities include:

Scheduling and conducting virtual or in-person appointments with members who have requested information

Explaining available coverage options in a clear, professional, and easy-to-understand way

Helping families identify plans that fit their needs

Building trust through strong communication, follow-up, and ongoing support

Maintaining accurate records and completing required documentation

Taking part in ongoing training, mentorship, and leadership development

Working with a supportive team focused on integrity, growth, and results

This opportunity allows you to build valuable skills in communication, leadership, client service, and business development while creating long-term career growth.

Qualifications

We’re looking for individuals who are coachable, motivated, and ready to grow. Ideal candidates have:

Strong communication and interpersonal skills

Basic computer skills and comfort using digital tools

A reliable work ethic and self-motivated attitude

Good organization and time management

A professional, service-focused approach

Ability to pass a background check

Customer service, sales, or leadership experience is helpful but not required. Full training is provided for every new team member.

What We Offer

Comprehensive training with no prior experience required

Full-time opportunity with flexible scheduling

Performance-based advancement into leadership roles

Supportive team culture with mentorship from experienced leaders

Ongoing professional development and growth opportunities

Weekly pay and performance-based incentives

Recognition and travel opportunities for top performers

Apply Today

If you’re ready to take control of your career, develop new skills, and make a meaningful impact, this could be a great fit. Join a team that values growth, purpose, and opportunity while building a future you can be proud of.